Friday, May 27, 2011

Taiwan: Visit to China Airlines Headquarters in Taoyuan Airport

China Airlines has continuously provided Filipinos one of the best options for air travel options not just to Taiwan, but onwards to the United States, Canada and Europe as well. Founded in 1959, China Airlines has become an airline of choice for many of our countrymen who look for value for money and great service. Today, the airline flies to 98 destinations in 29 countries.

During our visit to Taiwan, we had the chance to visit the newly-inaugurated China Airlines headquarters at the Taoyuan International Airport and tour its maintenance and training facilities.

Our first stop was Base Maintenance, which offers aircraft maintenance services including airframe, components, composites, cabin interior refurbishment, and painting & stripping. Several planes were actually being serviced while we were there.

We then visited China Airlines’ Engine Maintenance, which is actually one of Asia's advanced engine maintenance plants. It offers a comprehensive range of engine maintenance services.

Finally, we were toured around the Training Department which takes “an aggressive yet well-grounded approach to training to meet the requirements of international airline practices and operations.” The pilots and crew get intensive training for various aspects of the flights with state of the art simulators and facilities to help mimic actual flight situations and emergencies, including fires and water landings.

With all that attention to detail, it’s no surprise that China Airlines has strengthened its safety record, receiving the prestigious IATA IOSA Safety Certificate in 2005.

According to China Airlines Country Manager in the Philippines Michael Wu, “China Airlines continuously promotes a Corporate Safety Concept and has implemented a “Safety First” policy as the company core value. To achieve this core company value, China Airlines has implemented a companywide Safety Management System to promote safety and emphasize the safety responsibilities of each employee. Efforts have been made to build a three-dimensional safety net covering China Airlines operations both in the air and on the ground. Pilots and crew are given regular training in safety concepts, threat assessment methods, response techniques and ground safety. A series of regular safety activities have been arranged as a way of raising awareness about core values of safety and quality. China Airlines has passed the IATA Operational Safety Audit (IOSA) to become an IOSA certified operator from 2005, and passed the re-certificated audit to get the renewal IOSA certificate in 2011.”

And the great service has not gone unnoticed. In 2007, China Airlines was awarded highest ever rankings in Economy, Business and First Class service by Skytrax. As Mr. Wu shares, “The core value of our cabin service is that we treasure every moment with the passenger. We understand that for China Airlines to grow and remain strong & healthy, we have to focus on maintaining a base of loyal passengers. So passenger satisfaction is always the goal we pursue.”

In the past years, China Airlines marked some major milestones. In 2009, it celebrated its 50th anniversary. Just recently, China Airlines joined the SkyTeam Alliance, which thus firmly strengthened its Asia-Pacific network by welcoming its fifth carrier from the region. China Airlines leads the way as the preferred carrier for Filipinos to Taiwan and beyond.

Entries from Familiarization Tour
Kang Qing Long District in Taipei
Xiaolongbao 鼎泰豐 at Din Tai Fung 鼎泰豐
Taipei 101 Observatory
2010 Taipei International Flora Expo
Raohe Street Night Market 饒河街觀光夜市 in Taipei
Treasures of the National Palace Museum 國立故宮博物院
Taiwanese food at Wan Lin & Chi Chia Chuang Restaurant
Longshan Temple 艋舺龍山寺 & Huaxi Street Night Market 華西街夜市 in Taipei's Wanhua District 萬華區
Around Taipei's Beitou Hot Springs
Danshuei Old Street, Fort Santo Domingo & Danshui River cruise in Tamsui District 淡水區

Note: This familiarization tour of Taipei, Taiwan was organized by China Airlines. Book online at the China Airlines website.

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